Delivery & Fulfilment Policy

Goodbyes provides services through a combination of in-person recording sessions, digital production and digital delivery. Selected purchases may also include physical products or keepsakes.

The fulfilment arrangements applicable to each purchase will be communicated during the booking or ordering process.

Recording sessions are scheduled by arrangement with the customer and are subject to availability.

Following a successful booking or purchase, Goodbyes will communicate the applicable scheduling arrangements, location and any preparation requirements.

Customers should ensure that the relevant participants are available and that appropriate recording permissions have been obtained.

If a session must be rescheduled, the customer should contact hello@goodbyes.co.za.

After the relevant recording session and receipt of the materials required for production, Goodbyes will prepare the agreed digital deliverables.

Digital content may be provided through a secure download link, electronic transfer, customer account or another communicated delivery method.

The estimated production and delivery timeframe will be confirmed at the time of purchase or in the applicable booking confirmation.

Standard production turnaround: approximately four weeks after the last recording.

Digital delivery is considered completed for contractual purposes when the agreed files or access instructions have been made available to the customer, subject to the customer's statutory rights and any agreed acceptance requirements.

Where a purchase includes a physical product, the applicable shipping charges, delivery destinations, fulfilment arrangements and expected dispatch or delivery dates will be disclosed before checkout.

Shipping provider: A courier service, which may change from time to time.

Parcels are delivered to the address stipulated by the customer in the order.

Estimated dispatch and delivery times for the gift box or other physical items: within seven days of order.

Shipping charges: Included in the package.

Customers are responsible for providing accurate delivery information.

We will take reasonable steps to communicate delays affecting a scheduled session, production or delivery.

Where an online order is not fulfilled within 30 days, or within another period agreed with the customer, the applicable rights under the Electronic Communications and Transactions Act will apply.

If a delivered file is incomplete, corrupt, inaccessible or materially different from the agreed deliverable, customers should notify us at hello@goodbyes.co.za.

We will investigate the issue and, where appropriate, correct the file, provide a replacement or offer another remedy required by law.

Customers are encouraged to download and securely back up delivered recordings.

Published recording links remain live for 12 months from the date of publishing. Downloads and access are available for the same 12-month period.

After the initial 12 months, continued hosting is optional and will be quoted separately for a nominal fee. Delivery does not create an indefinite hosting obligation.

For fulfilment enquiries, contact:

Legacy Recordings (Pty) Ltd trading as Goodbyes

Email: hello@goodbyes.co.za

Website: https://goodbyes.co.za