Terms & Conditions

Welcome to Goodbyes.

Goodbyes is a trading name of Legacy Recordings (Pty) Ltd (“Goodbyes”, “we”, “us” or “our”).

These Terms & Conditions govern the use of our website at https://goodbyes.co.za and the purchase of products and services offered through it.

By completing a purchase, you agree to these Terms, subject to applicable South African consumer protection legislation.

Registered business: Legacy Recordings (Pty) Ltd

Trading name: Goodbyes

Registration number: 2024/374473/07

Place of registration: South Africa

Physical business address: 89 Johannes Street, Fairland

Address for legal notices: 89 Johannes Street, Fairland

Director: M Kahts

Telephone: 011 463 7315

Email: hello@goodbyes.co.za

Website: https://goodbyes.co.za

Goodbyes provides personalised recording and storytelling services designed to help individuals and families preserve meaningful memories.

Our services may include:

• In-person interviews and recording sessions.
• Audio and video recording.
• Editing and production.
• Digitally delivered recordings and associated content.
• Physical products or keepsakes where offered.

The precise scope and deliverables of each purchase will be stated in the applicable product description, quotation, booking confirmation or order summary.

Prices are displayed in South African rand (ZAR), unless stated otherwise.

Any applicable taxes, delivery costs and additional charges will be disclosed before payment.

Online payments are processed securely using Yoco.

Goodbyes does not add a separate surcharge solely because a customer chooses an eligible Yoco card payment method.

Customers must provide accurate billing and transaction information.

Orders are subject to successful payment confirmation.

Recording appointments are subject to scheduling and availability.

Customers must provide accurate information required to arrange the session and must communicate any relevant accessibility or practical requirements.

Customers should inform us promptly if they need to reschedule or cancel.

Applicable cancellation and refund arrangements are set out in our Refund & Cancellation Policy.

The customer purchasing a recording service must ensure that individuals participating in the recording have been informed about the nature and purpose of the recording.

Goodbyes may require participants to provide separate recording consent before a session proceeds.

Where a participant is a child or cannot independently provide legally valid consent, the necessary authorisation must be obtained.

Goodbyes reserves the right to postpone or decline a recording where required permissions or other lawful grounds have not been established.

Where agreed, chapter recordings may be transcribed using OpenAI and reviewed by the interviewer. Optional personal messages may be designated for the main production or for a separately consented sealed vault; choosing the vault does not authorise publication.

A sealed vault message is kept until authorised release or customer-requested deletion, separately from the ordinary 12-month recording and download period. No Home Affairs-backed verification provider is currently connected and vault release is disabled. Any future release requires an authoritative matching deceased-status result and administrator approval under separately agreed release arrangements.

Customers and other relevant rights holders retain ownership of their pre-existing photographs, personal stories, recordings and other materials.

By supplying materials to Goodbyes, the person submitting them grants us a limited right to use, reproduce, edit, store and process those materials to the extent necessary to provide the agreed services.

The customer confirms that they possess the necessary rights or permissions for materials they submit.

Ownership of the final edited production and any applicable licences will be governed by the agreed service scope.

Unless expressly agreed otherwise, our internal production methods, software, templates and pre-existing creative assets remain our property or that of their respective owners.

We respect the personal and confidential nature of customer recordings.

We will process personal information in accordance with our Privacy Policy and applicable law.

Private customer recordings will not be used for public marketing purposes without appropriate permission.

Customers should understand that sharing a download link, file or access credential with others may allow those persons to access the relevant content.

Where a service involves editing, sequencing or creative production, Goodbyes will endeavour to produce the agreed deliverables with reasonable care, skill and diligence.

Any included review rounds, revisions or changes to the production scope will be specified in the applicable product description or service agreement.

Requests outside the agreed scope may attract additional charges, which will be communicated for approval before the additional work proceeds.

Completed digital products will be delivered in the agreed format and through the delivery method communicated to the customer.

Published recording links, downloads and access are available for 12 months from the date of publishing.

After the initial 12 months, continued hosting is optional and will be quoted separately for a nominal fee.

Any limitations relating to supported file formats will be disclosed in the relevant service arrangements.

Where physical products are sold, applicable product descriptions, delivery costs and estimated fulfilment periods will be communicated before purchase.

Consumer rights concerning defective goods, returns and statutory remedies remain in effect.

Cancellation requests and refunds are governed by our Refund & Cancellation Policy, subject to applicable statutory consumer rights.

The Goodbyes website, branding, software and original business materials are protected by applicable intellectual property laws.

Customers may use their delivered recordings for the purposes permitted by the applicable service agreement.

Nothing in these Terms transfers rights belonging to third parties.

Goodbyes will not use a customer's private completed production for advertising, public distribution or unrelated commercial purposes without appropriate authorisation.

We take reasonable steps to maintain the reliability and security of our website.

Temporary interruptions may occur as a result of maintenance, technical difficulties or external service interruptions.

We will not exclude any liability or consumer remedy that cannot lawfully be excluded.

Customers may submit questions or complaints to hello@goodbyes.co.za.

We will endeavour to investigate and resolve complaints fairly and within a reasonable time.

Nothing in these Terms prevents consumers from exercising their rights through applicable regulatory bodies, ombud schemes or courts.

These Terms are governed by the laws of the Republic of South Africa, subject to mandatory consumer protection rights that may apply.

We may update these Terms from time to time.

The version applicable to a purchase will be the version accepted at the time of the transaction, unless a lawful subsequent variation is agreed.

Legacy Recordings (Pty) Ltd trading as Goodbyes

Email: hello@goodbyes.co.za

Website: https://goodbyes.co.za